Terms and Conditions

Welcome to GHASL. By accessing or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using the GHASL app and website, you agree to comply with these Terms and Conditions.

2. Services Description

GHASL provides on-demand laundry and ironing services. You can schedule home pickup and delivery through our mobile application. We are committed to delivering high-quality care for your garments and household textiles.

3. Orders, Sorting & Pricing

The app allows you to specify items yourself or let our team sort them for you. Prices shown during booking are initial estimates. Upon pickup, all items undergo a sorting and verification process at our facility to ensure they match the order. Consequently, the final invoice may be adjusted to add items, remove items, or correct an item or service type to match the garment's condition. We will notify you of any significant changes before proceeding. Please ensure app notifications are enabled to stay updated on your order status.

4. User Responsibilities

• Empty pockets and remove personal items before handing over garments.
• Inspect returned items immediately upon delivery and report any issues within 24 hours.
• Receive the order at the scheduled time or reschedule if necessary. If you are unable to receive the items, a maximum grace period of 30 days from our pickup date applies. Failure to receive the items within this period constitutes explicit authorization for us to donate them to charity.

5. Payment

All prices are listed in Saudi Riyal (﷼) and may be updated from time to time. Payment is made electronically through the app using Apple Pay or Google Pay.

6. Limitation of Liability

GHASL exercises excellent care in processing items entrusted to us. Our liability for any loss or damage to an item shall not exceed the lower of: ten times the service cost for that item, or 350 Saudi Riyals. We are not liable for items left in pockets, or for damage arising from pre-existing conditions, fading, shrinkage, or improper care instructions that were not disclosed.

We document the condition of items that show pre-existing damage or stains prior to washing. We reserve the right to return certain items unwashed if we determine that processing them could worsen the condition or would be ineffective.

We strive to complete services within scheduled times, but delays may occur due to circumstances beyond our control (such as weather, vehicle breakdowns, or traffic). We are not responsible for losses arising from such delays.

7. Changes to Terms

We reserve the right to amend these Terms and Conditions at any time. All changes will be posted on this page, and your continued use of the Service after such changes constitutes your acceptance of the new Terms.

8. Subscriptions and Packages

• Package balances and subscription cycles are subject to the specific terms shown during purchase.

9. Wallet and Credits

GHASL wallet balances, whether from top-ups, refunds, or promotions, are intended solely for in-app purchases. Wallet credits cannot be exchanged for cash or transferred to external accounts.

10. Cancellation and Rescheduling

You may cancel or reschedule an order via the app up to a certain timeframe before the pickup window. Late cancellations may incur a fee if the driver has already been dispatched.

11. Refunds and Complaints

Any complaints regarding missing items or service quality must be reported within 24 hours of delivery. Accepted refunds will be credited to your GHASL wallet.

12. Governing Law

These Terms are governed by the laws of the Kingdom of Saudi Arabia.